Read the full blog here https://www.weareleanandagile.com/how-to-improve-your-processes-for-rpa
For those of you that have been hiding under a rock for quite a few years, Robotic Process Automation or RPA is a tool that can help you with automating your business processes to improve the customer experience and reduce your costs.
For a definition of RPA, I like that from (cio.com)
RPA is an application of technology, governed by business logic and structured inputs, aimed at automating business processes. Using RPA tools, a company can configure software, or a “robot,” to capture and interpret applications for processing a transaction, manipulating data, triggering responses and communicating with other digital systems. RPA scenarios range from something as simple as generating an automatic response to an email to deploying thousands of bots, each programmed to automate jobs in an ERP system.
From the same article, we also gain this insight
By 2020, automation and artificial intelligence will reduce employee requirements in business shared-service centers by 65 percent, according to Gartner, which says the RPA market will top $1 billion by 2020. By that time, 40 percent of large enterprises will have adopted an RPA software tool, up from less than 10 percent today.
We are certainly seeing this trend in our customers. Many of them are looking at or delivering RPA as part of their digital transformation toolkit. Fortunately, our customers are focussing on process improvement and process design in their value chains and then applying RPA to help with operational efficiency and cost reduction which massively helps avoid some of the challenges with implementing RPA in organizations.
We are massive fans of RPA as a tool and although there are some dissenting voices from technology snobs who would prefer API to RPA all day long, it is difficult to ignore the speed of deployment and the ROI can deliver when used appropriately. Clearly RPA can be a key tool in your business process management approach to deliver process improvement for the right processes.
Leslie Willcocks: When organizations consider proof-of-concept for RPA, they look at the business case and compare it to an IT solution. Often that’s pretty unflattering for IT. In one organization we looked at, the return on investment for RPA was about 200 percent in the first year, and they could implement it within three months. The IT solution did the same thing but with a three-year payback period, and it was going to take nine months to implement. (mckinsey.com)
RPA is not a silver bullet
RPA just like every other digital transformation tool is not a panacea. No matter how good a solution is unless you leverage it in the right way it is not going to deliver improved customer experience and cost reduction. Many a great tune can be delivered on a cheap violin with the right approach just as you can create a terrible output on a Stradivarius.
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