Watch the full interview: http://www.isixsigma.com/training/e-learning-articles/lean-six-sigma-blended-learning/
Michael: Yeah. So, in a Lean Six Sigma program, the biggest metric that anybody would be interested in measuring is: “Are they completing their projects faster and are they getting better results for the projects?”
John: Sure. And the whole thing is around the results. Any good process improvement program is going to focus on: “What are the key metrics in my organization? What keeps my executives up at night?” If my whole thing, like in consumer electronics, it is time to market. And if I can tie a project into time to market and they say: “I can get this project completed faster with better results,” you are going to have everybody’s attention; and that is the really the key to success here — is tying everything into not how many people you train, not how many projects you work, but are you actually turning the dial on your corporate metrics.