Watch the full interview: http://www.isixsigma.com/new-to-six-sigma/getting-started/what-is-lean-six-sigma-video/
What is your response to the executive at a company that says, “We’ve tried TQM — total quality management — and continuous improvement in the past. We did it in the eighties. We’ve did it in the nineties”. I’m sure this sounds familiar. What’s different with Lean Six Sigma? What’s your response to executives that push back on a change initiative like Lean Six Sigma?