Watch a discussion about the approaches used to design and develop Connecticut’s hottest new restaurant concept: Haven Hot Chicken. Their “minds before wallets” approach centered on developing a deep understanding of customer value through experimentation (pop-ups) and then leveraging their team’s ideas to build a brand and operation that delivers – even during a global pandemic.
Learn more about lean thinking and practice at https://lean.org.
1. Consider a new approach to defining guest value and how to leverage an empathic model to manifest that value across the guest journey.
2. Understand how a team with diverse perspectives and mutual respect can make magic given the space and proper conditions.
3. Find inspiration in turning 30-minute ticket times into a 34-second line-off rate.
4. Bring your curiosity about the challenges that are ahead and how the team might tackle them.