In this video, Vince Mirabelli discusses Empathy Mapping and Customer Journey Mapping. Vince is interviewed by Adrian Reed a the Building Business Capability Conference 2019.
Vince Mirabelli – Empathy Mapping & Customer Journey Mapping at #BBCCon 2019




In this video, Vince Mirabelli discusses Empathy Mapping and Customer Journey Mapping. Vince is interviewed by Adrian Reed a the Building Business Capability Conference 2019.