Using Alexa to improve access to council services – Futurefest

Dorset Council has been working with Firemind to build a frontline services chatbot using Alexa deployed on Amazon Web Services (AWS). Hear from Glen Conroy ICT Operations Manager and Ahmed about what we’ve done.

Firemind can help your team begin their journey into this technology, this quick session will show how to build a simple chatbot that allows council residents to check the date and type of their next bin collection.

This is an introduction session leading to a free multi-day workshop sponsored by AWS that will do deep dives into AWS services that will be hosted by Firemind; Further details are available from

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