User Experience Analysis (UX) for Chatbot Development


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Before you start building your chatbot, you need to know what it can and should do for the visitor. Although the user experience determines the success of the chatbot, the driving force behind the development of the chatbot has to be clearly articulated business goals. Defining the business problems and opportunities that your chatbot must address is the first critical step for a successful bot. The second step in User Experience Analysis for Chatbots is to define your target audience and user goals. Great chatbots satisfy both business needs and user goals for the selected target audience.

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