The buzz in the IT world now is around Robotic Process Automation (RPA), which has the potential to upend business like nothing since the advent of the internet. Defined as software agents that are programmed to perform repeatable, rules-based tasks in business processes, RPA is already making organizations faster, more accurate and better able to scale their businesses to shifts in the market. Tanvir Khan, vice president, Business Process Outsourcing Solutions for Dell Services, talks about the value of the RPA solution and how it can help human labor rather than threaten it.

From Menial to Automated

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