Redesigning services for improved customer outcomes


Things to bear in mind… Dave Downes, Senior Business Consultant at iESE joins Simon Pike, Market Solution Specialist at Netcall to discuss how to redesign council services with customer outcomes in mind. They discuss whether digital by default is always the right answer, how to make things easy for customers and how to make any change successful.

Learn more at: https://www.netcall.com/industries/local-government/

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