Garth Pickett is a career General Manager, Process Improvement Evangelist & Promapp partner with first-hand experience personally managing multiple BPM implementations. When it comes to process, incident and quality management, Garth’s been there and done that. Watch this webinar to learn from a General Manager who has led BPM efforts, successfully overcoming resistance to develop a more cooperative, collaborative process improvement culture.
Garth will share two BPM case studies plus lessons learned and best practice recommendations around:
– getting executive buy-in and support
– driving process and reference documents out of the dark
– increasing process accountability
– leveraging process management to adhere to compliance & quality standards
– simplifying incident management and reporting
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