Promapp webinar: Tribal Group Discovers the Key to Delivering a Consistent Customer Experience


Watch this webinar with Prue Beams, Transformation & Change Consultant at Tribal Group as she shares how Tribal Group successfully implemented a new approach to BPM to improve and standardise the customer experience across their global organisation. In this case study learn how Tribal Group have:

– Improved knowledge capture and sharing across their global organisation
– Ensured everyone has access to the most up to date and “best” process
– Simplified the management of global processes with regional variations
– Used Lean Tagging to conduct process optimisation workshops with their customers

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