IT Transformations and process re-engineering projects are long, arduous and expensive endeavors that can yield dramatic operational improvement. But what happens when the dust clears? Does your organization manage its processes to maintain and extend excellence? Or does “To Be” process documentation go into the electronic shelf until the next project.
Sustaining operational excellence isn’t about technology, it’s about culture. Your people need the tools and motivation to use processes as the backbone for learning, improving, sharing and managing ongoing performance.
Paul King, Founder of Orion Development Group shares recommendations on how organizations can create best practice management practices and a culture that leverages sustainable process excellence.
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