Promapp webinar: City of Boroondara: Improving the Customer Experience

Find out what happened when City of Boroondara’s CEO issued a directive for the organisation to review all processes from a customer-centric approach.

In this webinar, Kate Brewster, Continuous Improvement Coordinator & Chief Process Officer at the City of Boroondara, shares the results of their customer focused process improvement program and some of the lessons they learned along the way.

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