Watch this webinar recording with Sara Downes, Process Governance Officer, as she shares how Mackay Regional Council implemented a new approach to process improvement, including how they:
– Successfully implemented a change management strategy and involved key stakeholders
– Drove staff engagement in process improvement
– Up-skilled staff and increased ownership of processes
Sara also shares tips they learnt along the way including how they overcame challenges, including a Q&A session after the presentation.
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