ProductTank Birmingham – Developing a Customer Centric Mindset for Product Managers

Understanding your customer advocates and how to collaborate with them to deliver on product & business objectives.

Amon Kiplagat, Founder & CEO of Hyve.

Hyve is Customer Advocacy Platform helping brands turn their happy customers into word of mouth advocates that drive revenue growth, increase customer acquisition and customer retention.

With a Computer Science background, he has worked in the customer experience space in the last ten years developing software solutions that provided brands with actionable insight to improve their customer experience.

His passion lies in the confluence of computer science, marketing and psychology.

He’s obsessed in understanding how humans go about making their day to day decisions, cognitive biases and mental models to help them be better versions of themselves.

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