Principles when redesigning services for improved customer outcomes

Creating “Design Prinicples” to deliver customer experience. Really good processes are no accident. They take time and hard work. Graham Simmons, Senior Business Consultant, iESE joins Simon Pike, Market Solution Specialist to discuss the key prinicples when focussing succesful customer outcomes. Hear how it’s important to use the minimum number of steps to complete. Making it easy for customers to complete and upload documents in one step makes a real difference.

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