Ian James is The Process Consultant. Ian works with organizations to document, improve and embed their business processes. He is a firm believer in the importance of documentation as the starting point of getting control of processes.
Watch this webinar recording to learn:
– How process documentation creates a basis for standardization, training & improvement
– Why knowing a process is not the same as following a process
– What is involved in process documentation, including: what the rules are & how to plan and maintain process documentation.
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