Nationwide – How to optimise the customer experience


For Nationwide, their members come first. That’s why they have topped the league table for customer service for a number of years. To stay on top, they have been through a digital transformation journey, using Netcall solutions to build low-code for banking apps and systems.

Fintech Finance took the opportunity to speak to Nationwide about how to optimise the customer experience, while at that same time reducing overall costs.

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