Managing Conflict by Rochelle King at Mind the Product San Francisco

We spend a lot of time and effort avoiding conflict but inevitably as product managers and designers we engage in conflict on a regular basis, whether it’s dealing with other teams, giving constructive criticism or simply while engaging divergent points of view.

As the leader of user experience at Netflix and now Spotify, Rochelle King has developed a keen sense of how to enrich (and prove) design concepts with quantitative user data, and managing the conflicts that often arise in this process. In this talk at Mind the Product San Francisco she argues that agitating the creative process through conflict can lead to some really rich discussions.

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