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Lean Office is growing worldwide. There are challenges in the Lean Services. Here we treat 5 of these. www.leanmanufacturingpdf.com and www.flmlean.com
Here the transcript of the video.
Lean Office – 5 Process Challenges in SERVICE
The nature of service work makes it sometimes harder to identify what needs to be changed and how to fix it.
Service processes are far less visible than manufacturing processes.
1. TAKE FULL ADVANTAGE OF TOOLS THAT TAKE INVISIBLE WORK INTO VISIBLE
2. TRACKING OF FLOW
3. A TRADITION OF INDIVIDUALITY
4. THE LACK OF MEANINGFUL DATA
5. PEOPLE CAN’T BE CONTROLLED LIKE MACHINES
What if you could reduce customer complaints by 80%?
Hire a new employee in just 30 minutes as opposed to 3 to 4 weeks?
The opportunities and payoffs from an application of Lean in an office environment are enormous…
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