In this clip from a recent LEI Webinar, Haven Hot Chicken co-founder Etkin Tekin explains the process of working through and thoroughly understanding the customer experience and how the company’s values and practices reflect upon it. Such an in-depth understanding of the customer enables future problem-solving efforts to hone and strengthen the brand continually.
Lean ‘n Food: Rethinking the Retail Food Industry




In this clip from a recent LEI Webinar, Haven Hot Chicken co-founder Etkin Tekin explains the process of working through and thoroughly understanding the customer experience and how the company’s values and practices reflect upon it. Such an in-depth understanding of the customer enables future problem-solving efforts to hone and strengthen the brand continually.