Lean Enterprise Institute Lean Coaching Skills: Tips for “Humble Inquiry”


Lean Enterprise Institute faculty member and author David Verble compares and contrasts different managerial styles of coaching in this video.

He notes that to be a truly helpful coach to the people you are mentoring you have to know how and when to use “humble inquiry.”

He also explains:
· Why the “humble inquiry” approach so important to coaching as a lean manager does not come easy to most managers
· The question to ask to begin the problem-solving process of plan-do-check-act (PDCA)
· How humble inquiry supports people moving through the PDCA process
· “Yes or no” versus “open” questions
· How to help people “slow down” so they don’t jump to solutions
· How do you know when to coach and when to give instruction
· What capability development really means in a lean company

David, a former Toyota manager, goes into much greater detail about these and other coaching issues in two workshops:

1. Coaching for Lean Problem Solving, introduces a four-part coaching model:
http://www.lean.org/Workshops/WorkshopDescription.cfm?WorkshopId=91

2. Building Effective Coaching Relations, builds on the model by showing you the key aspects of creating coaching relationships with people
http://www.lean.org/Workshops/WorkshopDescription.cfm?WorkshopId=92

If you’re ready to develop your essential coaching skills and then engage people in ongoing coaching relationships, take a moment now to check out the curriculum of each session.

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