For most people, local government is something you don’t think about unless there’s an emergency. But civic organizations touch more lives than local businesses. So why then do so many local governments get stymied by organizational cultures that publicly punish mistakes and reward safety instead of following any semblance of modern business practices? Kelly McAdoo shares the story of how the City of Hayward, California has applied Lean Startup to improve resident satisfaction, empower employees, and prioritize scarce resources while also providing the ability to measure the impact of their actions on the community.
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