In this closing keynote from #mtpcon San Francisco, product discovery coach Teresa Torres shares her insights on how product managers can co-create solutions with stakeholders and better manage expectations.
Teresa starts by pointing out that we all find comfort in getting the right answer. She points out that product managers typically advocate for their own point of view in meetings with stakeholders, and resist suggestions for change. When we’re asked to build something other than what we’ve suggested we complain to whoever will listen. It means that we create the problems we have with stakeholders. By only presenting the final answers we ask stakeholders to give their opinions about our answers, and not about our work, so it shouldn’t be surprising if they don’t agree with us.
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