Watch the full interview: http://www.isixsigma.com/new-to-six-sigma/getting-started/what-is-lean-six-sigma-video/
A lot of the people that are doing back office jobs in companies around the world have been doing these jobs for years. They’re experts at their jobs. They know their job inside and out. Why do they need Lean Six Sigma? What is it going to help to do their job better?