How to gain trust of your custumers and drop vanity metrics | LAMP ep6

What do you do when this huge project your whole team has been working on turned out to be a flop and your customers really didn’t even need it? What if there was a way to prevent such tragic events and save your budgets from bursting, teams from exhaustion? Service Delivery Review is one of the ways that let you make sure your projects are actually aligned with the needs of your customer. Using feedback loops, Service Delivery Review lets your team collect quantitative data for solving qualitative issues. What is SDR? How can your team benefit from it? Learn in this episode of Lamp – Lean Agile Management Podcast with Matt Philip.

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