Watch the full interview with Lee Pollock: http://www.isixsigma.com/implementation/success-factors/3-best-practices/
“Establish Ownership At the Executive Level.” What is the main takeaway of this best practice? The main takeaway from this best practice, Mike — and by the way, this best practice, if we look at all 50, is in the parade of the top 5 of the 50. And the key takeaway, I think, is that somebody has to own the process. Preferably, the more senior the better in terms of its position. They cannot rent the process. If you look at Florida or Arizona…
