How to Design Products and Services a Diversifying Customer Base Will Love


In this webinar snippet, Dr. Monique Smith, executive director of Health DesignED, Emory University’s Acute Care Design and Innovation Center, explains why traditional customer analysis no longer works and shares practices that will help you develop products services that meet the needs of a broader range of customers. Learn more: https://www.lean.org/explore-lean/product-process-development/

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