GA 350 | Emphasizing the Process with Cristian Goyzueta

This episode features Cristian Goyzueta. Cristian is relatively new to continuous improvement but had a wealth of knowledge to share. Cristian and Ron covered quite a few different topics, ranging from ISO to visual management and more. 

Check out the full episode page here:

In this episode you’ll learn: 

• The quote that inspires Cristian (3:20)
• Cristian’s background (4:44)
• ISO and lean in the service industry (8:30)
• Why it’s hard to convince leaders to focus on the process (13:10)
• Cristian’s goals (21:17)
• Experimenting with visual management (28:25)
• Cristian’s final words of wisdom (33:36)

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