This episode features Jamie Flinchbaugh. Ron and Jamie discussed the important role of trust in continuous improvement, and reviewed the 4Cs of Trust.
In this episode you’ll learn:
The quote that inspires Jamie (5:27)
Why Jamie is so passionate about trust (13:31)
His approach (15:01)
The sequence of the 4Cs (17:56)
The demonstration of care (18:33)
Communication of context (19:13)
The possibility of over-communicating (23:02)
Competence to deliver on the promise (24:25)
What happens if we’re lacking competence (26:01)
Consistency of action (29:42)
