GA 284 | Continuous Improvement in the Fast Food Industry with David Reid


This episode features David Reid. David is a Principal Team Leader at Chick-fil-A, and he shared some of the many ways they’ve incorporated lean into their day-to-day operations. 

In this episode you’ll learn: 

The quotes that inspire David (3:55)
Who Chick-fil-A is (5:20)
David’s background (11:09)
Chick-fil-A’s lean origin story (14:28)
How lean is being applied (17:15)
Their team facebook group (20:28)
The pull system for their lean training (24:01)
The sandbox concept (27:14)
A cool improvement example (31:51)
What David is excited about (37:01)

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