GA 269 | Establishing a Standard Behavior with Skip Steward


This episode features Skip Steward. Ron and Skip had a long conversation all about healthcare and the transformative powers of TWI, Toyota Kata, and more.

In this episode you’ll learn: 

The two quotes that inspire Skip (3:31)
Why it’s so hard to listen (4:37)
Skip’s background and what he’s up to these days (6:38)
Their evolution (8:34)
About the Job Instruction component of TWI (11:41)
The emotional nature of the journey (16:33)
Where they store their Job Instruction Breakdowns (24:39)
How they share (26:37)
Their journey with Toyota Kata (27:50)
How they use Strategic A3s (30:06)
Setting the target condition (33:19)
Writing obstacles (36:04)
Making Job Methods appropriate for healthcare (43:29)
How the “Eliminate” component works (46:41)
Skip’s advice (51:49)
About Skip’s new book (1:01:01)

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