This episode features Maurene Stock and Katie Melching of Mercy Health Muskegon. They shed some light on the organization’s lean journey, including their approach and how they learned to think scientifically.
In this episode you’ll learn:
Their backgrounds (2:20)
Their favorite quotes (3:52)
How they got started (6:44)
What it looked like (7:55)
Kaizen events vs. kata (10:36)
How A3 is similar (15:49)
Their current approach (19:12)
Revisiting the overall challenge (24:02)
The impact of scientific thinking (29:45)
What they enjoy the most about their approach (37:40)
