This episode features Danny Conroy and Daniel Lichty. Danny and Daniel explained how they use lean in banking, specifically to improve the mortgage process.
In this episode you’ll learn:
Their backgrounds (2:20)
Their favorite quotes (3:56)
What lean in a bank looks like (5:58)
Visual Management (10:15)
An example (11:47)
When this started and why (15:24)
How many steps there are in their Value Stream Map (16:23)
Some of the benefits (22:14)
The status quo in the banking world (24:32)
Other areas of the bank using lean (26:04)
Getting others to “buy-in” to lean (27:31)
Who they would shadow (30:38)
What “Respect for People” means to them (33:09)
Advice for those new to lean (34:22)
Final words of wisdom (36:14)
