This episode features Attila Dobai. Attila’s background is in the service industry, and he shared some of his stories with us…specifically about the people-side of continuous improvement.
In this episode you’ll learn:
The quote that inspires Attila (3:01)
Attila’s background (3:52)
His introduction to continuous improvement (4:51)
The problems Attila was trying to solve (7:09)
Continuous improvement in a services context (8:32)
How Attila approaches the human side (10:11)
Preparing for opportunities (18:46)
What “Respect for People” means to Attila (21:05)
The best advice Attila has ever received (21:49)
An experiment or project that turned out differently (23:44)
What Attila is most proud of (26:33)
The books Attila recommends (27:25)
The knowledge or skill area Attila feels he needs to improve (29:16)
Attila’s final words of wisdom (30:31)
