GA 182 | How to Use the “5 Why” Method with Jon Miller

This episode features GA Co-Founder Jon Miller. Jon explained the “5 Why” method and how it can be used to effectively determine root causes and solve problems.

In this episode you’ll learn:

What Jon has been up to (4:10)
About 5 Why (5:51)
An anecdote about Jeff Bezos (8:59)
Other examples of 5 Why in action (11:21)
The best way to use 5 Why (16:22)
What happens is there multiple root causes (19:25)
Errors that can occur during 5 Why (22:05)
The importance of seeing for yourself (26:55)
Final words of wisdom (29:57)

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