Beware of first impressions when you’re problem solving. Your mind creates narratives out of whatever information it receives, and those narratives are subject to change as new information comes along. It’s a good idea to think of every step as an experiment.
The ‘Ladder of Inference’ by Chris Argyris describes the mental process that happens, usually without us realizing it, as we go from information to action.
Video is an excerpt from the TED-Ed lesson “Rethinking thinking,” at http://ed.ted.com/lessons/rethinking-thinking-trevor-maber