Escalation Process – 9 Points to be effective.

Best Lean Video Collection:
Lean Video Course in PDFs:
Telegram Channel:
Escalation Process in explained in this video. 9 Points have to be defined to a successful escalation process.

Made in collaboration with Fabrizio Cireddu – Lean Manufacturing and Kaizen group on LinkedIn.

Here the transcript of the video.

Tips & Rules: What is Escalation Process

Escalation Process ensures that the organization is aligned with same priorities.

To build a correct and robust Escalation Process, you must:

1) Fix KPI to be tracked
2) Define KPI check frequency
3) Fix KPI Target
4) Define who will be responsible for checking
5) Every time that KPI is over the Target, team must identify containment action and analysis plan to get to final countermeasure
6) Fix limit that in a case of deviation, each organization’s level must be advised until top management.
7) Track escalations
8) Review in weekly bases Countermeasure plan
9) In case of reoccurrence push for deep root-cause analysis and go in Gemba to verify situation and status



my name is Mark Anderson a 20+ year Lean Expert.
I have created LeanVlog because I want to spread Lean Thinking worldwide and I think the video is the most effective way to teach, learn, and spread knowledge.

If you want to stay in touch with me you can choose the channel you prefer.

A) To Be Updated on the Lean Videos and Communicate
• LinkedIn:

B) Meet on Facebook
• Facebook:

C) Latest Videos and Playlist
• Website:

D) 2 Videos Every Week
• Telegram Channel:

You May Also Like