City Of Edinburgh Council are an enterprise customer with unlimited usage of Engage Process. They moved rapidly from Gold to Platinum to Enterprise in a 3 month period based on evaluation of the outcomes and benefits for their organisation. We were lucky enough to have a case study at Local Gov Camp of what they have achieved and here we have captured a high level view of their approach and their achievements.
A small central team has enabled and developed an enterprise continuous service improvement capability and they achieved it in a year. That capability continues to deliver benefits and the team at Edinburgh continue to push us to help them deliver more. We truly appreciate what they have achieved and were luck to be able to get 15 minutes to record this video where Martyn Thompson from the Lean and Automation Team at City of Edinburgh Council describes some of their journey and what they are achieving in their Continuous Service Improvement approach (TM City of Edinburgh!).
We will also have the full case study so watch this space but for the moment sit back and enjoy a Devonshire idiot talking to Martyn about just some of the things they have achieved and the savings they have found using the best process improvement software suite.