This session from Judy Rees at Agile On The Beach 2018 looks at how to communicate beyond the Agile bubble.
Judy asks how we can help people beyond our Agile bubble to understand what we’re up to? We need to be heard by executives, customers and others – but too often, they just don’t seem to get it. The key may be to say less, listen more, and to build a better model of the person’s world. This session introduces a framework to do that, called Clean Language, and demonstrates how you can use it to make them understand. It’s a constant challenge.
How can we help people beyond our Agile bubble to understand what we’re up to? Whether we’re communicating with executives, with customers or with other people, we need to be heard in order to deliver great work. But too often, they just don’t seem to get it, despite it being so… obvious!!! What if there was a different way of seeing the problem?
Experience from fields as diverse as education, mediation and sales suggests that the key may be to say less, listen more, and to build a better model of the person’s world. In this session you’ll learn to use a conversational inquiry framework to do that. Called Clean Language, it has been shown to be particularly useful in improving communication between diverse individuals in complex contexts. It strengthens relationships, increases transparency and encourages clarity. Clean Language, created during the 1990s by the late David Grove, is being used increasingly by Agile practitioners as a power-up for the ceremonies we know and love. It supports effective communication within teams and can also be used as a stand-alone pattern by Agile coaches. But in this session, we’ll be looking at how it can be used in our wider business contexts.
Judy Rees is known worldwide as a practical implementer of Clean Language, and as the co-author of the bestselling book on the topic, “Clean Language: Revealing Metaphors and Opening Minds”.
She works extensively with organisations, communities and teams – especially online groups – to help them work better together through more effective communication. She teaches
practical Clean Language skills to Agile coaches and other business change agents worldwide. A former journalist and media executive based in London, UK, she holds a European Media Masters degree and is a Fellow of the RSA (Royal Society for the Encouragement of the Arts, Manufactures and Commerce).
Agile on the Beach is a leading annual conference in Falmouth, Cornwall UK. Since 2011 Agile on the Beach has been a two day agile conference, set on the Cornish coast with a beach party in between. The conference explores agile software, products, teams, business and practices. With over 400 attending, the conference hosts 50 seminars and workshops to provide the ultimate agile learning experience, along with ample opportunities for networking at its 3 evening events.