Chatbot Structure and Conversational Flow Must Fit the Chatbot Type

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Human conversations tend to follow a natural flow and have several characteristics in common depending on the type. This video introduces how to incorporate those characteristics into a chatbot conversation to make visitors more comfortable using the bot. In addition, the type of bot that you are building will define the conversational flow. Lead generation bots, product sales bots, or engagement bots follow different conversational flows. A critical component of any conversation is the sequence in which points are discussed. In this video, we also talk about how to best determine the natural order of choices for your chatbot.

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