Business Analysis Soft Skills: Communicating with Stakeholders (User Story Conversations)


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Although you have been communicating with other people since before you learned how to talk, finding the right tone and content of a requirements elicitation conversation can still be challenging.

A Business Analyst (BA), Product Owner, or anyone who needs to discover and write User Stories has one foot in the specified business area they are supporting and the other foot in IT. Even worse, often they must keep the peace when IT and business users don’t get along.

In a modern software development environment, you must be a good communicator. – you need Business Analysis soft skills. One of the most important one is communication skills.

Learn how to promote and facilitate conversations that take place around User Stories.

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