bpmNEXT 2015: Swarming and Goal Directed Collaborative Processes presented by Jim Sinur, Flueresque
The challenge for most organizations is delighting customers. It has always been the mantra, but until now division of labor gets in the way of accomplishing this complex goal. Process is at a critical inflection point and we can lead the way for organizations. Agent enabled cognitive computing combined with the IoT gives organizations a new opportunity to pull this off in new ways that cut across the artificial organizational boundaries. This session will enumerate the combination of new and traditional process related technologies that can really deliver this elusive goal by creating a generalist, assisted by knowledge focused personal assistants interacting with customers. Hear about the focused contributing technologies.
Jim Sinur is an independent thought leader in applying business process management (BPM) to innovative and intelligent business operations (IBO). His research and areas of personal experience focus on business process innovation, business modeling, business process management technology (iBPMS), process collaboration for knowledge workers, process intelligence/optimization, business policy/rule management (BRMS), and leveraging business applications in processes. When with Gartner, Mr. Sinur was critical in creating the first Hype Cycle and Maturity Model, which have become a hallmark of Gartner analysis, along with the Magic Quadrant. He has been active in the rules, data and computing communities, helping shape direction based on practical experience. Mr. Sinur has vertical industry experience on the investment and operational sides of the insurance and financial services. Prior to joining Gartner, Mr. Sinur was a director of technologies with American Express, where he worked on a large, industrial-strength, model-driven implementation of a business-critical merchant management system. This system is still active in the merchant retention and support functions for American Express. His responsibilities there included architecture, advanced development technologies and data/database administration.
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