Best practice when redesigning services for improved customer outcomes


7 best practice tips. Shockingly only 29% of IT project implementations are successful, and 19% are considered utter failures. Dave Downes, Senior Business Consultant at iESE joins Simon Pike, Market Solution Specialist at Netcall to discuss 7 best practice tips when redesigning council services.

Learn more at: https://www.netcall.com/industries/local-government/

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