As a leader, you must make sure that roles and responsibilities are clearly defined for your team.
No matter how smart, talented, driven, or passionate you are, your success as a leader depends on your ability to build and inspire a team.
A successful leader is one who can encourage his or her team members to work well together toward a common vision and goals.
Often, the biggest reason teams fail is because there’s a lack of leadership in creating the environment for success.
That environment is created by making sure each team member understands their individual roles and responsibilities.
Having clearly defined roles from the beginning can make the difference between having a long-lasting, successful team where everyone feels like they’re a partner-and a weak team, where everyone is out for themselves.
For example, let’s say you own a professional football team. You fill the roster with world-class quarterbacks. In the end, you’d still lose every game-because a winning team needs more skills, strengths, and diversity in order to win.
Every team member has a role-a specific job, a set of responsibilities to fulfill; and if they don’t fulfill them, the entire team suffers.
Stephen Covey wrote, “The cause of almost all relationship difficulties is rooted in conflicting or ambiguous expectations around roles and goals.”
My favorite way to clarify expectations and define responsibilities for each role is to create a list of “recurring tasks”.
Everyone from the CEO to your call center employees have recurring responsibilities they are accountable for.
Depending on how much time your team members are spending in Strategic, Tactical and Operational work will determine the frequency of their recurring tasks.
Start with Annual Recurring tasks. These are often things like performance reviews, department budgets, and creating strategic plans.
Drill down on each level of work and ask yourself what do I expect someone in this role to do Quarterly, Monthly, weekly and Daily?
By outlining the expected recurring tasks for each member of your team you’ll be able to establish clear expectations and each member of your team will know what success looks like.
For more information about how KPI Fire can help you execute your strategic plan, visit us at kpifire.com.