Are You Making Good Products…By Making Good People? LEI Book Club Webinar Snippet


Developing people by focusing on great products are separate yet deeply intertwined activities, says The Gold Mine co-author Michael Ballé. In this video excerpt from last month’s first LEI Book Club, Ballé refers to the oft-repeated Japanese phrase of “Monozukuri through Hitozukuri” at Toyota. The best way to constantly build the technical skills and problem-solving chops of your people is to challenge them always to make the right products for the right customers in the right way. By keeping these two primary goals at the top of your managerial goals you will naturally boost the skills and self-confidence of your people while removing waste and achieving superior quality.

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