Customer experience was top of the agenda for Accord as brokers were looking not just for the best rates and terms, but for the quickest and most precise execution. They were experiencing delays by using postal and paper methods, so this was a key opportunity for process improvement.
In less than 3 months from initial sign off, Liberty Create was in full deployment and integrated with Accord’s eCommerce and legacy systems. Brokers are now able to immediately upload proof of address and other documents electronically, on behalf of their customers. Brokers now have real-time visibility of application status, and automated alerts with respect to required actions, enabling them to offer their clients a faster and more efficient service.