4 Tips For Creating a Self-Service Strategy | Salesforce on Salesforce

Providing customers with the ability to easily find answers on their own is a big part of earning their trust and delivering exceptional self-service. Plus, great self-service helps companies reduce costs and free up agent time so they can focus on more complex issues. Watch to learn 4 tips on how we create our self-service strategy, with a little personalization and a lot of heart.

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Take the Trailhead: Creating a Self-Service Strategy: https://trailhead.salesforce.com/users/servicecloudtrailblazers/trailmixes/create-a-self-service-strategy

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