4 Tips For Creating a Self-Service Strategy | Salesforce on Salesforce


Providing customers with the ability to easily find answers on their own is a big part of earning their trust and delivering exceptional self-service. Plus, great self-service helps companies reduce costs and free up agent time so they can focus on more complex issues. Watch to learn 4 tips on how we create our self-service strategy, with a little personalization and a lot of heart.

Want to learn more?
Take the Trailhead: Creating a Self-Service Strategy: https://trailhead.salesforce.com/users/servicecloudtrailblazers/trailmixes/create-a-self-service-strategy

Find more Resources on Salesforce on Salesforce: https://www.salesforce.com/resources/service/salesforce-on-salesforce/

Salesforce on Salesforce is a weekly series that reveals the best practices that run our business, as told by our teams. Subscribe and turn on your notifications for new episodes!

Watch more and learn more on Salesforce+: https://www.salesforce.com/plus

Learn more about Salesforce:
Website: https://www.salesforce.com
Facebook: https://www.facebook.com/salesforce
Twitter: https://www.twitter.com/salesforce
Instagram: https://www.instagram.com/salesforce
LinkedIn: https://www.linkedin.com/company/salesforce

About Salesforce: Salesforce is a customer relationship management solution that brings companies and customers together. It’s one integrated CRM platform that gives all your departments — including marketing, sales, commerce, and service — a single, shared view of every customer.

You May Also Like