3 Steps to Show a Bottleneck in administrative process.

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Here the Transcript of the video.

3 Steps to Show a Bottleneck in Process Flow Format.

In your process, it is important to build in cycle time, i.e. the time taken to perform a task, plus indicate any waiting time.


To help identify bottlenecks AND dead time … because from the customer’s perspective, nothing is happening.

Getting started!

Step 1. Start listing the steps of your process
Step 2. Show the Cycle time for each step
Step 3. Indicate the Waiting time

Waiting time is a Bottleneck, and focus in this area to make reductions will help your process flow better.

You will be surprised how much waiting time is included in administrative processes!

See an example in the link below.

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